Praca: Client Service Coordinator
- Act as primary point of Escalation for the Client, develop relationships to build trust with senior members within the Client organization,
- Lead monthly/quarterly client meetings to report on performance of contracted services and projects, discuss future planning
- Act as an expert on Aon services including operations, standard delivery model and product providing support and expertise to clients.
- Review the long-term profitability and growth of your client(s) - taking action to improve profitability where relevant, seeking guidance from more experienced colleagues to help you achieve this.
- Check and confirm fees being billed to client are correct as well as invoices.
- Maintain of Case Studies for your clients to be shared with future prospects.
- Review periodically portfolio of projects to make sure projects on track. Determine plans to bring back on track if not.
- Flag risks within projects where appropriate
- Ensure compliance with Code of Conduct and other relevant legislation
- Identify service delivery risks for each client, ensuring mitigating actions are implemented and tracked as appropriate
Skills and experience that will lead to success
- Good communication skills
- English level C1
- Ability to manage Multi clients/projects at the same time.
- Understanding of Employee Benefits desirable but not essential.
- Previous experience working with clients.
- Previous experience of understanding billing and invoicing would be good.
Zobacz podobne oferty
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- Miejsce pracy: małopolskie / Kraków
- Opublikowano: 2024-11-04
About us and our team Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities...
- Miejsce pracy: małopolskie / Kraków
- Opublikowano: 2024-11-04
About us and our team Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities...