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Praca: Disputes Agent Dutch Speaker


Disputes Agent Dutch Speaker
Recruitment process for this position and onboarding trainings are conducted online
 
About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
 
 
Who are we looking for?

If you...
 
  • are open to start international career
  • want to work with Dutch language
  • have strong analytical skills
  • speak very good Dutch (B2/C1 level) and English (B2 level)

 
...we have a job for you.
 
What will you do?

Your duties
  • Dealing with all types of customers queries and disputes within the role.
  • Ensures complaints/requests sent via systems are cleared timely and that no unmatched item remains open
  • Handles day-to-day activities and cooperates closely, when necessary, with customer service representatives, salesmen, Accounts Receivables and managers to ensure ‘on time’ resolution
  • Communicating mainly in writing with customers and the Client in a professional manner
  • Co-operation and supports to all team members

 
What we offer?

Atmosphere
  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
  • Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball

 
 

Development
  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

 
 

Benefits
  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Stay Well helpline to support the emotional and mental aspects of well-being
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

.

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

HONESTY BOLDNESS TRUST FREEDOM TEAM SPIRIT MODESTY FUN
APLIKUJ TERAZ

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