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Praca: Officer – Operations

Ogłoszenie numer: 3043931, from 2020-02-14


VFS Global is the worlds largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.


Officer – Operations

Location: małopolskie / Kraków


Job description

Purpose of the role:


To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs).


Areas of Responsibility & brief description

  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, telephone
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers
  • Encourage applicants to provide feedback on services provided and their overall experience at the application centre
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Assist Deputy Manager/Operations Manager in execution of WB Project
  • Ensure judicious use of natural resources
  • Adhere to the environment health and safety policy/objectives and guidelines of the organization


Education: Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)


Experience: 0 – 12 months of experience preferably in Travel and Tourism or Service industry


Knowledge & Key Skills:

  • Basic Knowledge of Computer skills
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints
  • Knowledge of local language
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness


  • Russian and Polish – Fluent
  • English – Intermediate and above

We offer

  • Multicultural environment
  • Friendly international team
  • Opportunity for professional development and career growth
Please add the following clause: I agree to the processing of my personal data for the needs necessary in the recruitment process.

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