Kto znajdzie zatrudnienie w województwie małopolskim?

Specialists responsibilities include back-office activities such as:

• Processing assigned tickets
• Following procedures and guides for the scope of work
• Acting as a SME for processes and resolving issues
• Participating in projects aimed at process improvement
• Participating in transition projects
• Conducting trainings for new joiners / other colleagues
• Continuously giving and asking for constructive feedback
• Coaching and mentoring less experienced colleagues
• Ensuring process documentation is up-to-date
• Actively attending / leading meetings with the team, internal clients
• Suggesting and implementing changes to tools and documentations needed to support effective service delivery
• Suggesting process and/or system improvements to team manager & team coordinator
• Participating actively in problem solving
• Working closely with other teams/internal clients to ensure that all work is carried out in a timely manner and to a high standard
• Cooperating closely with team coordinator as well as the team and making sure all deadlines are met
• Performing tasks assigned by manager

Domain Knowledge

• Good knowledge of insurance market would be an asset

Technical Skills

• Proficiency in MS Office

Analytical Skills

• Ability to analyse processes and identify areas for improvements
• Ability to identify and respond to risks
• Excellent attention to detail
• Strong ability to think creatively

Communication Skills

• English - level B2/C1
• German - level C1
• Excellent communication skills
• Understanding and applying appropriate communication style

Time Management

• Able to meet tight deadlines under time pressure
• Able to prioritize tasks according to volumes
• Excellent time management and organisational skills

Work ethos

• Strong work ethic

We offer:

• The best medical cover on the market with free dental care
• Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
• Stability of employment and permanent contract after trial period
• Brand new office supporting collaboration, flexibility and activity based working
• Internal career opportunities and individual development plan
• Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
• Lots of social events, charity actions and opportunities to integrate with colleagues