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Praca: Senior Technical Application Support


Senior Technical Application Support
[online recruitment]
Location: Krakow
Reference number: VR-53559
Project Description:

As part of the our Banking Group, one of the worlds largest banking and financial services organisations, Private Banking seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. HPB is the marketing name for the private banking business conducted by the principal private banking subsidiaries of the our banking Group

Responsibilities

Provide Support for Global private banking applications and new initiatives going live and ensure appropriate level of service quality is maintained overall in Production. This also includes incident management, problem resolution, Change support during pre-production and production phases.

Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables.

Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality

Review the processes consistently to implement improvement plans, and to support organization objectives for efficiency.

Automate tasks to decrease the efforts spent on the regular support activities.

Ensure high availability of services.

Skills

Ability to do root cause analysis and provide optimum solutions.

Minimum 4-5 years of development / support experience on banking platforms.

Mandatory technical skills - PL-SQL, UNIX, Shell scripting knowledge, high level middleware application server knowledge, Java understanding

Good Analysis, problem solving abilities.

Experience on banking functional domain - Any banking stream - Retail, Private, Commercial or markets etc.

Excellent written and verbal communication and presentation skills.

Good understanding on Application Support processes - ITIL foundation would be added advantage.

Good understanding of service management practices, ITSA - NFRs would be plus.

Understanding of batch management and experience to manage/support batches.

Understand business, environments, shared services to prioritize incidents

Be aware of the ongoing infrastructure issues and vigilant to avoid / minimize downtime of services

Timely reporting, creation of reports

Work with regions for MIRs and SIPs

Identify operational risks and contribute to mitigate the same.

Participate in crisis calls as applicable following the regional/Global etiquette

Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution

Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.

Escalate issues as appropriate and timely

Sustain quality in delivery and employ appropriate

Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.
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